Refunds

The rule that matters most

Ships lost in an episode you failed are returned to you automatically. You do not have to ask and there is nothing to claim — paid goods are never consumed by a run you did not get to keep. You only spend ships on episodes you finished.

This is enforced on our servers, and it is the reason most refund requests never happen.

Money back

If a payment was taken and the ships never appeared, that is our fault and we refund it in full. Email us and we will fix it — you do not need to argue the case.

If you were charged twice for the same cart, we refund the duplicate in full.

If you bought something by mistake and have not used it, write to us within seven days and we will refund it.

What we will not refund

Ships you bought and then lost in episodes you completed. That is the game being played, and the in-game rule above already protects you from losing them to a failed run.

How

Email hello@astrototo.space with the email address you signed in with and roughly when you paid. We will reply within three working days. Approved refunds go back to the original payment method and typically take five to seven working days to appear, depending on your bank.

Last updated 1 August 2026.